GOtv Customer Care Services
If you need help with your GOtv service, here’s how you can reach us quickly and efficiently:
1. GOtv Customer Care Number
- Contact Number: +234 803 904 4688
Speak directly with a customer care representative for assistance with your queries.
2. GOtv Email Address
- Email: GOtvNigeria@multichoice.co.za
Send your inquiries to this email for prompt support.
3. GOtv Website
- Website: https://www.gotvafrica.com/
Visit the official website for self-service options, troubleshooting, and FAQs.
4. GOtv Office Address
- Head Office: MultiChoice Nigeria Limited, Plot 1381, Tiamiyu Savage Street, Victoria Island, Lagos.
Visit us in person for further assistance.
5. GOtv Social Media
Connect with us on social media for quick responses:
- Facebook: @GOtvNG
- Twitter: @GOtvNG
6. GOtv USSD
- USSD Code: *288#
Use this self-service code to check your balance, fix errors, view transactions, or reconnect your service.
Frequently Asked Questions (FAQs)
1. How to Cancel Your GOtv Subscription
If you need to cancel your subscription, here’s what to do:
- Call the GOtv hotline at +234 803 904 4688.
- Keep your IUC number handy (this is essential to identify your account).
- Inform the customer care agent of your decision to cancel. Follow their instructions to complete the process.
2. What is a GOtv Agent ID?
A GOtv Agent ID is a unique code assigned to authorized GOtv dealers or installers. It helps track installations and activations, ensuring efficient service delivery.
3. How to Reactivate Your GOtv After Payment
Enjoy your favorite shows again by reactivating your service:
- SMS: Send “RESET” followed by your IUC number to 4688.
- USSD: Dial *288# and follow the prompts to reconnect your service.
For any issues, contact GOtv customer care.
4. How to Check Your GOtv Subscription Expiry Date
Here’s how to find out when your subscription ends:
- SMS: Text “BALANCE” followed by a space and your IUC number to 4688.
- You’ll receive a reply with your subscription expiry date.
Conclusion
For assistance with your GOtv service, contact us through any of the channels mentioned above. Whether it’s a quick inquiry or a more in-depth request, we’re here to help.
For more information or self-service options, visit https://www.gotvafrica.com/ today.
