Dedicated Support for Your Convenience
At DTDC, your satisfaction is the topmost priority.
With an extensive network and cutting-edge logistics solutions, we offer reliable, accessible customer support whenever you need it.
Here’s how you can connect with our exceptional team for a seamless experience:
Convenient Ways to Reach DTDC
- Customer Care Hotline
Speak directly with a DTDC representative by calling +91 9606 911 811. Our team is ready to answer your questions and resolve any concerns.
- Email Support
Prefer to reach out via email? Contact us at customersupport@dtdc.com, and our dedicated team will respond promptly.
- Track Your Shipments
Stay updated on your parcel’s status anytime with our Track a Shipment feature. Visit our website here to access real-time tracking.
- Submit a Service Query
Need more detailed assistance? Submit your query directly through our Service Query portal here, and we’ll provide tailored support.
- Social Media Assistance
Connect with us on our social media channels for updates and personalized support:
- Facebook: @DTDC.official
- Twitter: @DTDCIndia
- Instagram: @DTDC.official
- LinkedIn: @DTDC.official
Frequently Asked Questions
1. How can I track my DTDC courier via SMS?
- Type `TRACK <space> [Your Consignment Number]`
- Send the SMS to 9230092300
- Receive instant updates on your shipment.
2. Does DTDC offer international delivery?
Yes! DTDC connects India to over 220 countries worldwide, providing reliable, timely international shipping for individuals and businesses alike.
3. What are DTDC’s delivery times?
- Standard Service: Domestic deliveries take 3-5 business days.
- Premium Services: Faster options are available for urgent shipments.
(Delivery times may vary based on location and other factors.)
4. How much does DTDC charge for a 1 kg shipment to the U.S.?
Charges range from ₹3000 – ₹5000, depending on the service type. Use our Shipping Calculator on the website for accurate pricing.
5. How can I cancel a shipment?
- Open the DTDC app and go to “Bookings Summary.”
- Select the shipment and request cancellation.
- Refund details will be shared upon approval.
Why Customers Love DTDC’s Customer Care
- “DTDC’s prompt, reliable service saved my business delivery just in time. Their consistency is unmatched!”
- “The customer care team went above and beyond to ensure my package arrived on time. Highly impressed!”
- “Resolving my query took only minutes. Their efficiency and professionalism are exceptional!”
- “Seamless communication, dependable service, and complete peace of mind. Highly recommended!”
Whether you’re shipping a personal gift or managing a critical business delivery, DTDC’s customer care team ensures your experience is stress-free and efficient.
Experience Hassle-Free Logistics with DTDC
Explore our services today and connect with us for reliable, worry-free delivery solutions. Let us handle the logistics, so you can focus on what really matters.
